How would you rate TheUPSStore?
Top Positive Review
“The best Customer service”
TsigeredaS.
4/5/23
They have the best Customer service. If you subscribe by mistake They refund your money on time. I love the resumes and cover later
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Top Critical Review
“Just no good lazy company”
MichaelA.
12/19/20
They don't care about the customer they have a whack job automated system never can speak to a actual live human being. Its just simple laziness plus they don't care. It's not their package being delivered. They say one thing and do the opposite. Get it together UPS cause yall are horrible can't count on yall
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Reviews (15)
MichaelA.
4 reviews
3 helpful votes
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“Just no good lazy company”
December 19th, 2020
They don't care about the customer they have a whack job automated system never can speak to a actual live human being. Its just simple laziness plus they don't care. It's not their package being delivered. They say one thing and do the opposite. Get it together UPS cause yall are horrible can't count on yall
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FeyA.
2 reviews
1 helpful vote
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“UPS is a joke”
March 27th, 2020
On Friday March 20/2020, I want to ups store and
Send package to IRS Express I was told will be delivered by Tuesday but every time I check its reschedule they keep going after hours what is wrong with these people are they that stupid, business closes Monday to Friday 8:30 am to 4:30pm
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TsigeredaS.
1 review
0 helpful votes
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“The best Customer service”
April 5th, 2023
They have the best Customer service. If you subscribe by mistake They refund your money on time. I love the resumes and cover later
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3 reviews
17 helpful votes
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“The UPS Store 7577”
April 7th, 2023
I Purchased A Few Items By The 03/30/2023 (Thurs-Day)@ Around 2:30 P.M. & Just Wanted To Apply Gigantic Complaint Opposing A Young Latino North American Male Clerk Having Average Build@ 5'6" With The Pretty Short Hair (Early, Mid Or Late Twenties) Being Named? That Has A Completely Sullen Behavior And Hates Of The Daily Grind But Will Never Quit, Horrifying People Skills When It Allies To Card Machine Operation And Likes To Get Beyond Aggressive With The Continued Verbal Fighting By The Check-Stand.? Is A 100% Tyrant Bully As Far As Being More Than Narcissistic, Enormously Oppressive With The Superior Approach Demeanor To Abuse With The Power And Run Of The Process Just Like A Crude Toward Others, Degrading, Apathetic, Heart-Empty, Negative Attitude, Condescending Maniacal Syndrome, Looney, Irritating, Diabolical, Abrasive Callous Arrogant Monster That Really Enjoys By The Opportunity To Lambaste As Well As Chastise Poverty Stricken People. I Definitely Contacted A Manager@ The UPS Store 7577 (711 Stony Point Road, Suite 7, Santa Rosa, California ******* & Cell Phone Number *******700) That Gave Me Just An Empty Promise When It Comes To Discipline For Paltry Individual Being Named? Of The A1 First-Clase Liability Problem!
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GeorgeA.
3 reviews
4 helpful votes
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“Thieves”
March 21st, 2020
They will steal and lose your things and then blame UPS and then UPS will blame the store, in the end your out of money and they gain everything you shipped.
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SusanH.
1 review
0 helpful votes
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“Assist with an intimidating set of papers”
May 3rd, 2022
I routinely use the UPS Store 5706 which is excellent. I have a UPS box there. Everybody there is very helpful. Yesterday I had a miserable set of papers to copy and duplicate. An assistant named Suresh did the job for me because I had a small panic attack not to mention a damaged right arm. He was wonderful, patient and thorough. I don't easily panic but these papers had me around the bend and Suresh was kind and thorough. I felt very secure w the papers when I left with them. Thank you Suresh. Sue
Tip for consumers:
Nothing to improve upon. Sue
Products used:
This was a set of very complicated papers that were due yesterday at a bank.
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BrittneyK.
3 reviews
0 helpful votes
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“AMAZING”
December 17th, 2020
Can we talk about just how great UPS is?!? I mean you ship a package and it gets there the next day! On time, not busted up, and actually gets delivered. I ship everything UPS they are the best at getting the job done right!
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AnaT.
2 reviews
0 helpful votes
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“Worst Customer Service EVER!”
April 8th, 2020
I went to UPS Store #2545, 1905 W 4700 S, Salt Lake City, UT, around 11 am today.
I asked the woman (I can not say "lady"; she's not), a question about my charges and she yelled at me screaming "READ! READ! READ!"
I felt so bad, so humiliated, I barely could say, "I didn't know. Don't treat me as a stupid".
I am pretty sure it was because of my accent. Is it a reason to yell at a customer?
Time ago I worked at UPS and we were taught that UPS treats every PACKAGE as an HONOR GUEST (it was in Arizona, for the 5-day training to be a Delivery/Driver).
I wish this old gray, curly hair woman treated me as a package... but she did as garbage... shame on you, UPS, having this woman working with people!
Greatly Offended Customer
PS, this is not the first time I go to this store, but this is the first time I've been so humiliated as she did.
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HaleyM.
2 reviews
0 helpful votes
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“Awful”
June 27th, 2019
This store can disappear plus the people that work for it. Company is a waste of space. They are worse than Hitler
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BeverlyM.
2 reviews
1 helpful vote
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“Great service”
March 12th, 2019
Employees are pleasant and knowledgable. I often use the facility to get my faxes sent. Location is close and the hours are open when I most likely need them.
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ChimdinduN.
2 reviews
1 helpful vote
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“Terrible customer service”
September 20th, 2019
UPS makes everything so difficult they say they do not have a direct line to their stores. How can a package be at your facility and it will take 4 days to move it to the pick up area.
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RavenW.
4 reviews
5 helpful votes
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“LGUPS”
December 8th, 2018
The store in our neighborhood is filled with friendly helpful folks. Always ready to give a helping hand. Even during the Christmas holidays when they tend to get busy they are still very composed and friendly.
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AubreyS.
2 reviews
0 helpful votes
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“What a disappointment”
July 8th, 2020
I guess I was already upset because I wasn't home for my package and when the ticket clearly said to go to the store that it would be there... it wasn't any the people didn't know where it was and I failed my test because I didn't receive my c ok computer for school uggghh
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PoopakT.
1 review
1 helpful vote
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“Most friendly UPS store in and around Irvine California”
May 1st, 2016
If you need professional, ethical, friendly, reasonable and qualified people do your notary or other ups service, its worth to drive a few miles south of Irvine to Eltoro near the post office in Lake Forest. Ask Tara or her father, both managers, to help. This is a great place especially that Irvine locations are often really unfriendly and unhelpful, especially the ups store on Jeffrey and Alton. Don't waste your time there or at any other UPS store and go straight to theupsstore. You won't regret it.
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